BRIDGES Engage is a mobile-first digital platform developed by NeuroAI that supports parents and caregivers of children with neurodiversity, specifically on autism spectrum disorder (ASD). It provides expert-curated content, interactive learning modules, and guided daily life activities designed to assist in skill development and behavioral support for neurodiverse children. BRIDGES Engage is part of the broader BRIDGES OS: a connected ecosystem that links families, clinicians, and care organizations through AI-driven tools like Engage and Clarity. 

BRIDGES Engage is not just an information hub — it’s an interactive learning platform powered by clinical research, co-designed with neurodiversity professionals, and personalized to your child’s developmental needs.

Inside, you’ll meet Allie, your AI companion, created to support communication, routines, and behavioral challenges. You’ll also access a growing library of 900+ evidence-based autism articles and resources, designed to bring clarity and confidence to daily care.

The platform includes adaptive content to guide daily activities and social interactions, task management tools, progress tracking, and more — all built to help families and clinicians work together with ease and empathy. 

No. While BRIDGES Engage complements professional therapy, it’s not a replacement. It’s best used as a daily reinforcement tool alongside speech therapy, occupational therapy, ABA, or other clinical interventions. 

While BRIDGES Engage is designed primarily for children with Autism Spectrum, many of the strategies, exercises, and tools can also support children with ADHD, sensory processing differences, and developmental delays. 

• Evidence-based learning content curated by expert clinicians 

• AI augmentation that personalizes learning content according to the user requirements

• Parental tips and resources from neurodiversity experts

• Interactive tasks to support motor, language, and social development

Upcoming features:

• Daily activity planner with routine-building guidance

• Visual schedule creator for children

• Progress tracking and Report sharing

• Community Q&A and Caregiver Support Forum

No, you do not have to sign up through a care partner to use BRIDGES Engage. The platform is available for individual parents and caregivers to sign up directly. While BRIDGES Engage can also be used in partnership with institutions (such as clinics or research groups), personal users can access it independently by downloading the app and creating their own account. 

If you’ve been invited to join BRIDGES Engage through a partner organization — such as a clinic, research group, or support service — you may see an option to “select care partner” or “add a care partner” during “My Passport” setup. In these cases, the institution usually provides a unique code or a custom onboarding process to help you get started. Select the name of the organization from the list and enter the unique code to incorporate the institution’s features and benefits. NeuroAI is always expanding with partnerships, so feel free to check in with your clinic or provider to see if they’re connected with BRIDGES!

No. At this time, BRIDGES Engage allows only one child per account for the user. Multiple child profiles under one parent account are currently not enabled.

The app is currently available for download only on the Apple App Store. It will also be available in Google Play Store in the future.

BRIDGES Engage is currently optimized for smartphones only (iPhone). Versions for iPad and desktop may be considered in future releases. 

All content is developed in collaboration with neurodevelopmental pediatricians, behaviour analysts, and parents of neurodiverse children. We also co-create content with our pilot partners. Each module is evidence-informed and reviewed for inclusivity and accessibility.

The learning materials and activity contents are based on the research behind best practices and evidence-based intervention approaches to Autism Spectrum. We are also currently undergoing research studies with our pilot partners to validate the efficacy of our platform during wait periods for intervention.

Content is updated quarterly based on the latest research findings and user feedback. New modules are added regularly to cover more age groups and behavioral challenges, with ongoing expansions to enrich the overall library.

Yes. Users can submit content requests through the support mailbox of NeuroAI. These requests will be incorporated during the quarterly content revamp to help us prioritize future updates.

Yes, currently access to Allie is limited only to the families connected through pilot phase care partners and institutions. The parents and caregivers who are referred by participating institutions (clinics, schools, or support organizations) receive a secure care partner code to activate the Allie feature on the app. We’d be happy to notify you as soon as Allie becomes available to the independent users with premium subscription—simply let us know if you’re interested through support@neuroai.ca.  

To download and install BRIDGES Engage on your iPhone/Apple device:

1. Open the App Store on your device.

2. Tap the Search tab and type “BRIDGES Engage“ in the search bar. 

3. Look for the app with the NeuroAI logo and tap Get or the cloud icon.

4. If prompted, authenticate with Face ID, Touch ID, or Apple ID password.

5. Once installed, tap Open to launch the app.

6. Follow the on-screen instructions to create your account or use your secure code if provided by a clinician or care partner.

Note: BRIDGES Engage currently supports iPhones running iOS 14 or later.

If you face any issues downloading the app, please contact our support team at support@neuroai.ca for assistance.

👉 Read the guide: How to Get Started – BRIDGES Engage App  

Once a new user signs up and creates a child profile, the app will guide the user through an onboarding flow to assess the child’s developmental stage, communication level, and goals (BRIDGES CONNECT Questionnaire). Based on the assessment, the app will suggest a personalized starting point for taking care of the child.

To keep your personal information and your child’s data secure, BRIDGES Engage uses Two-Factor Authentication (2FA) during account registration and login.

The Authenticator app (like Microsoft Authenticator) adds an extra layer of protection by generating a one-time verification code that only you can access on your mobile device. This helps ensure that only authorized users can access your account, even if someone else knows your password.

You’ll only need to set up the Authenticator app once during registration. After that, you’ll use it to confirm your identity during logins and important security-related actions.

We recommend using the Microsoft Authenticator app for secure two-factor authentication (2FA) during your BRIDGES Engage account registration and login.

• Free to use

• Easy to set up

• Trusted by healthcare and digital platforms worldwide

To download and install MS Authenticator on your iPhone/Apple device:

1. Open the App Store on your iPhone.

2. Tap the Search tab at the bottom of the screen.

3. Type “Microsoft Authenticator” into the search bar.

4. Look for the app published by Microsoft Corporation.

5. Tap Get or the cloud icon to download.

6. Once installed, open the app and follow the setup instructions.

Note: You will be prompted to scan a QR code during BRIDGES Engage registration to connect your Authenticator app. 

If you already have another trusted authenticator app (like Google Authenticator, Duo Mobile, or Authy), you may use that as well — but Microsoft Authenticator is our top recommendation for compatibility and ease of use.

👉 Read the guide: How to Install the Authenticator App  

Parents/caregivers are recommended to invest at least 10–15 minutes daily in the app for the guided activities or lessons.

While parents/caregivers are the primary users, many modules include routines and interactive tasks that can be done together.

BRIDGES Engage is designed to be used by parents and legal caregivers of neurodiverse children. To create an account, you must be at least 19 years old (or the age of majority in your region) and have the legal authority to manage and share information about the child in your care. The platform is built to support adult caregivers in tracking developmental progress and accessing helpful resources—especially during wait periods for professional services.

Yes! BRIDGES Engage is designed to support families with children of various ages, especially during early developmental stages and school-age years. The content is personalized based on the child’s profile and developmental needs — not just their biological age. Whether you’re supporting a toddler with emerging communication skills or an older child working on social routines, the BRIDGES Engage platform offers flexible, age-appropriate guidance and tools to help you along the way. As the platform grows, we’ll continue to expand our resources to include more age ranges and specific needs.

You can send feedback directly from your chat with Allie! Just tap the three dots (⋮) in the top-right corner. A feedback box will pop up so you can tell us what worked — and what didn’t. After that, just press Submit. Your input helps us make Allie even better! 

Open the app and tap on Settings (⚙️).

Select Report a Bug.

Your email app will open automatically — just describe what happened and hit send. Our team will handle the rest! 

Click “Forgot Password” on the login screen of the app and follow the instructions sent to your registered email account. If you don’t receive a password reset email within 5 minutes, kindly first check your email spam folder and then contact NeuroAI support mailbox (support@neuroai.ca) if the issue isn’t resolved.

Ensure that you’re connected to the internet. If the issue persists, log out and back in, or reinstall the app. If problems continue, contact our support team.

This may be due to internet connectivity or device compatibility. Please ensure your app is updated and restart your device. Try switching networks if using mobile data.

No. Child profiles are not editable currently from the user interface and the support team needs to be contacted for any changes or profile removal. Note that deleting a profile might erase all associated progress data permanently.

BRIDGES Engage has a freemium model with unrestricted access to select modules like Passport, Journal, and My Child. To access the platform’s full features, users can choose from our available subscription plans. 

Premium users get access to:

• Full content library

• AI Assistant features

• Progress tracking tools*

• Expert video sessions*

• Personalized recommendations

• Priority customer support

* Some features are being rolled out gradually and will be available to all premium users as soon as they launch.

Subscriptions can be managed contacting through the NeuroAI Support mailbox (support@neuroai.ca), or by logging into your account settings. You can cancel anytime without any penalty.

We offer discounts for nonprofits, educators, and parents in need. Email support@neuroai.ca with the subject “Subsidy Request” for more information.

Yes. BRIDGES Engage follows strict healthcare compliance and security protocols, including: End-to-end encryption using AES-256; Multi-factor authentication; Role-based access controls; Compliance with HIPAA, PIPEDA, and PHIPA.

We take your privacy and your child’s safety very seriously. All personal information you share with us is securely stored and encrypted. We follow strict data protection regulations and never sell or share your data with third parties without your consent. You’re always in control of your information, and you can request access or deletion of your data at any time. For more details, please refer to our Privacy Policy and Terms and Conditions.

Only you—as the authorized caregiver—control who can access your child’s data. No data is automatically shared with third parties. You can revoke or change access settings at any time through your account settings.

The provider (care partner) will immediately lose access to your child’s data through the platform. However, BRIDGES Engage cannot guarantee that previously shared data is deleted from the provider’s system—you’ll need to contact them directly if you want data removed.

No. NeuroAI does not sell, rent, or commercialize user data for advertising, marketing, or third-party profiling. For more details, please refer to our Privacy Policy.

If you suspect any unauthorized access or a security issue, contact support@neuroai.ca immediately. The platform is monitored continuously and maintains detailed audit logs to track suspicious activity.

Allie provides non-clinical, advisory insights based on the information you enter into the conversation. These insights are not stored long-term unless you choose to save them, and are never used for medical diagnosis or treatment planning of the child. For more details, please refer to BRIDGES Allie Terms and Conditions.

You can reach the BRIDGES Engage support team by emailing: support@neuroai.ca. This is the best way to get help with technical issues, subscription questions, or anything else related to the app.

The NeuroAI Customer Support team is available Monday to Friday, from 8:00 AM to 5:00 PM Atlantic Time. We aim to respond to all inquiries within 24 hours. You can email us anytime at support@neuroai.ca, and we’ll get back to you within the immediate support hours.

This is available only upon meeting specific requirements related to the registration process, and primarily for parents/caregivers with limited technology literacy. After signing up, you can apply for a schedule of 15-minute onboarding call with a member of our Customer Success team through the app/platform. 

BRIDGES Engage does not currently provide live therapy sessions or clinical consultations. However, you can request content topics or general guidance through our support team.

NeuroAI is currently in the process of launching a community forum where caregivers can connect, share tips, and participate in expert-led discussions.