Privacy and safety
The plain answers, for families and for clinics.
For families
Who can see what I share?
Linking the app with a clinic shares your child’s profile and the forms you complete for them. You can stop sharing at any time. You can’t share one part and hold back another, except photos and video (below).
Clinic staff can’t open your conversations with Allie or your journal entries. Allie reads both and builds a profile of your child from them, and staff at a clinic you’ve linked can open that profile. You can’t see the profile in the app yet.
Is Allie a person?
No. Allie is the AI coach inside BRIDGES Engage. It’s software, not a person and not a clinician. It doesn’t diagnose, plan treatment or give prognoses, and no clinician reviews what it says before you read it. If Allie’s idea and your care team’s advice differ, go with your care team, and tell them what Allie said.
What if I tell Allie someone is in danger?
Allie isn’t a crisis service. When a message to Allie, or a note you add to the day’s activity, shows clear risk, Allie stops and shows you who to call. The check doesn’t run on journal entries, forms or messages to your clinic, and your clinic isn’t alerted.
If you or your child are in danger, call 911. In Canada, call or text 9-8-8 for the Suicide Crisis Helpline.
Can I message my clinic?
If your clinic uses Care Thread, you can exchange non-urgent messages with your care team in the app. Messages are kept with your child’s file. It isn’t for urgent needs, and your clinic replies when it’s available.
Your clinic can also send you a note, a photo or a short video from a session. Photos and video of your child taken by a clinician stay off until you turn them on, and you can turn them off again for each clinic.
How do I stop sharing?
Stop sharing with a clinic in the app, at any time. That clinic can then no longer open your child’s record in BRIDGES, including its own notes about your child. What was already shared isn’t deleted; it stays in our database. We can’t speak for copies a clinic keeps outside BRIDGES. You keep your account, your journal and the library.
Can I use BRIDGES without Allie?
Allie is part of BRIDGES Engage: it’s how the app suggests your daily activity and answers your questions. There’s no off switch. If you don’t want it used, you can delete your account at any time. Deleting doesn’t yet remove everything; to ask what stays, write to our Privacy Officer.
Is my information sold?
No. NeuroAI doesn’t sell your information for advertising, marketing or profiling.
Is BRIDGES a diagnosis or a treatment?
No. BRIDGES is not intended to diagnose. It is not treatment or therapy.
For clinics and privacy offices
Who owns the records?
Your clinic is the custodian, and NeuroAI acts as your agent. NeuroAI doesn’t sell family or clinic data, and doesn’t use your clinic’s records or AI inputs and outputs in BRIDGES Clarity to train AI models.
Who at my clinic can open a client’s record?
Everyone at your clinic with a BRIDGES account can open a linked client’s record, not only the clinician the family sees. Roles (Admin, Clinician, Care Navigator, View Only) set which tools each person can use and what they can change. Opening a record in Clarity is logged. Decide who gets accounts before you invite families.
What do clinicians see from a family?
What a linked family shares: completed forms and any files attached, notes, photos or videos they send, and a profile of the child’s strengths, support needs and the parent’s goals that Allie drafts from what the caregiver reported, for your team to check. You see the profile, not the family’s conversations with Allie.
How do the AI tools work?
Allie, the AI assistant in BRIDGES Clarity, helps you find, summarize and draft from what’s in a client’s record. Everything it drafts is a suggestion: you review, edit and sign it in your own record, not in BRIDGES, and it’s your work under your own registration. The Documentation Assistant summarizes outside reports and drafts letters in a temporary workspace that clears within about four hours and isn’t added to a client record. The AI tools are on by default.
Is our team expected to watch families between visits?
BRIDGES doesn’t send your clinic safety alerts or message notifications about a family. Staff get a weekday email when new form answers are waiting, and unanswered Care Thread messages show on the worklist. Decide with your clinical lead what your team reads and when, and tell families. We can’t tell you that being able to open something creates no duty.
What happens when a family stops sharing?
Your clinic can no longer open that child’s record in BRIDGES, including your own notes. Nothing is deleted. Keep what you need for your own record in your own system.
Where is data stored?
The databases and file storage that hold families’ and clinics’ health information are in Canada, and data is encrypted in transit and at rest. To write a reply or a draft, a request may be processed in a Microsoft data centre in another country, including the United States.
Does BRIDGES Clarity connect to our EMR? What language is it in?
BRIDGES Clarity doesn’t connect to your EMR. It’s a web app, in English. BRIDGES Engage, the family app, is in English and French.
How do we start?
A private practice can set up its clinic itself. A hospital, treatment centre or public agency starts with its privacy office, and NeuroAI sets up the clinic after that review. Security questionnaires, data processing agreements and PIAs: legal@neuroai.ca.
Who do I ask?
Write to our Privacy Officer at privacy@neuroai.ca. The full policies and terms are at Privacy and terms.