Questions about BRIDGES Engage
Plain answers about BRIDGES Engage, the family app. For who can see what, in more detail, read Privacy and safety.
About the app
What is BRIDGES Engage?
BRIDGES Engage is a phone app for parents and caregivers of autistic children and children with developmental differences. It has a library of articles, one small activity a day with words you could use, a journal, and Allie, an AI coach you can ask about everyday moments.
If your clinic uses BRIDGES, the app is also where you fill in its forms and, if it uses Care Thread, send it non-urgent messages.
Do we need a diagnosis or a clinic to use it?
No. You don't need a diagnosis, a referral or a clinic. Anyone can download the app and sign up.
Is BRIDGES a diagnosis or a treatment?
No. BRIDGES is not intended to diagnose. It is not treatment or therapy. It can sit beside the care your child gets.
Is Allie a person?
No. Allie is the AI coach inside BRIDGES Engage. It's software, not a person and not a clinician. It doesn't diagnose, plan treatment or give prognoses, and no clinician reviews what it says before you read it. If Allie's idea and your care team's advice differ, go with your care team, and tell them what Allie said.
Ask Allie about sleep, meals, behaviour, toileting or school. Allie uses what you tell it about your child.
Is BRIDGES for emergencies?
No. BRIDGES is not an emergency or crisis service. If you or your child are in danger, call 911. In Canada you can call or text 9-8-8 for the Suicide Crisis Helpline.
Who writes the articles?
The library has more than 900 articles. They are written with AI, and a subject-matter expert reviews every article before it is published. Most are about young autistic children; there is less so far for older children and teens. New articles appear in English first.
Getting started
Which phones does it work on?
iPhone (iOS 15.1 or later) and Android. Get it from the App Store or Google Play. It is made for phones.
What languages is it in?
The app is in English and Canadian French. French is still being tested. New articles appear in English first, and most emails, the terms and the privacy policy are in English only.
What happens when I sign up?
You confirm your email with a code, then tell us a little about your child and what you would like help with. Allie uses that to suggest a first activity. It is not an assessment.
You can also save a passkey on your phone and use it to sign in.
How do I link the app with my clinic?
Your clinic gives you a referral link or an access code. Open the link on your phone, or enter the code in Passport. You see what your clinic will see before you link, and joining is your choice.
What it costs
Is BRIDGES Engage free?
The library, daily activity, journal and your clinic's forms and messages are free. Allie is free to start, with a monthly limit planned. There is no limit while a clinic sponsors you.
My clinic sponsors me. What happens when that ends?
Sponsorship runs for a set time. Ask your clinic when yours ends. When it ends, you keep the app and everything that is free.
Privacy and sharing
Who can see what I share?
Linking the app with a clinic shares your child's profile and the forms you complete for them. You can stop sharing at any time. You can't share one part and hold back another, except photos and video.
Clinic staff can't open your conversations with Allie or your journal entries. Allie reads both and builds a profile of your child from them, and staff at a clinic you've linked can open that profile. You can't see the profile in the app yet.
More detail: Privacy and safety.
How do I stop sharing with a clinic?
Stop sharing with a clinic in the app, at any time. That clinic can then no longer open your child's record in BRIDGES, including its own notes about your child. What was already shared isn't deleted; it stays in our database. We can't speak for copies a clinic keeps outside BRIDGES. You keep your account, your journal and the library.
Where is my information stored, and is it secure?
The databases and file storage that hold families' health information are in Canada, and data is encrypted in transit and at rest. To write a reply, a request may be processed in a Microsoft data centre in another country, including the United States.
Is my information sold?
No. NeuroAI doesn't sell your information for advertising, marketing or profiling.
How do I delete my account?
You can delete your account in the app, or ask us by email. Deleting doesn't yet remove everything. The steps, and who to ask about what stays, are on Account and data deletion.
Getting help
How do I report a problem or suggest a topic?
In the app, open Settings and choose Report a bug. Pick Bug, Idea or Other, and tell us what happened or what you would like to read about.
I forgot my password.
On the sign-in screen, tap Forgot Password and we email you a code. If it doesn't arrive, check your spam folder, then write to support@neuroai.ca.
Can I change my child's details?
Yes. Open My Child to update your child's details. To remove a child's profile, write to support@neuroai.ca.
How do I reach a person?
Write to support@neuroai.ca. For privacy questions, write to our Privacy Officer at privacy@neuroai.ca.