Privacy and terms
This page lists our legal documents. For each one it says what it is, the date on it, and who to write to.
Read this first
The short notes on this page are ours. The documents themselves are the legal text.
We do not sum up the legal text here. If a note on this page and a legal document differ, tell the Privacy Officer.
The documents
For families: BRIDGES Engage and Allie
| Document | What it is | Date on the document | Where to read it |
|---|---|---|---|
| BRIDGES Engage privacy policy | The privacy policy for the family app. The app stores point to it. | Last updated 17 Apr 2025 | Read the BRIDGES Engage privacy policy |
| BRIDGES Engage terms and conditions | The terms for using the family app. | Effective 18 May 2025 | Read the BRIDGES Engage terms and conditions |
| BRIDGES Allie terms and conditions | The terms for using Allie, the AI coach in the family app. | Effective 18 May 2025 | Read the BRIDGES Allie terms and conditions |
| Account and data deletion request | How to ask us to delete a family app account. | Effective 22 Dec 2025 | Open the account and data deletion request page |
For clinics: BRIDGES Clarity
| Document | What it is | Date on the document | Where to read it |
|---|---|---|---|
| BRIDGES Clarity privacy policy | The privacy policy for BRIDGES Clarity. | Effective 3 Oct 2026 | Read the BRIDGES Clarity privacy policy |
| BRIDGES Clarity terms | The terms for clinics that use BRIDGES Clarity. | Effective 31 May 2026 | Read the BRIDGES Clarity terms |
For this website
| Document | What it is | Date on the document | Where to read it |
|---|---|---|---|
| Website privacy policy | The privacy policy for this website. It is separate from the policies for the app and BRIDGES Clarity. | No date is shown on it | Read the website privacy policy |
Things to know before you read them
Deleting an account
Deleting, stopping sharing and leaving do different things. Deleting does not yet remove everything. To ask what stays, write to the Privacy Officer.
French
Our legal documents are not yet in French. No date is set.
This website
The pages NeuroAI has rebuilt for this website run nothing in your browser: no script runs, and they load no outside font, no pixel and no embedded content, and set no cookie. To learn how people find us, the website counts each page visit by the page and by the kind of site the visitor came from, such as a search engine or an AI assistant. It keeps no IP address and nothing else that identifies a visitor. Each one carries a short description of NeuroAI for search engines, written as data that does not run. Our articles, the app questions page and a few older pages still come from our old website until they move. Those run scripts, from neuroai.ca and from Elementor, the tool that builds them, but load no tracking pixel and set no cookie. We checked the site as hosted on 9 November 2026.
The newsletter sign-up on the About page sends your email address, and your name if you give it, to Mailchimp (Intuit), which stores them in the United States. Nothing is sent until you press Subscribe, and every newsletter has an unsubscribe link.
The message form on the Contact page emails what you type to connect@neuroai.ca, an inbox in our Microsoft 365 account. We don’t keep a separate copy of the form. To stop spam, Cloudflare limits how many messages one internet address can send; we don’t store your internet address.
Questions, requests and complaints about privacy
Write to the Privacy Officer, NeuroAI Inc., at privacy@neuroai.ca, or use the contact page. You do not need to phone.
If you ask to see or correct personal information we hold about you or your child, we must answer within 30 days. For other questions we have not set a reply time yet.
Not yet
- Written steps for what happens after you complain, and who you can go to next if you are not satisfied. No date set.
- A set process for sending a family a copy of what we hold. No date set.